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WORKSHOPS
Here is a list of all the current workshops and
courses we offer. For a detailed breakdown of specific course content or to discuss your
specific requirements please contact Ken Sturgeon:
Call, Email or Fax
Management & Leadership
Leadership & Management (5 days) - KSM/L&M/110
Cultivating your leadership style, personality profiling, predicting behaviours, managing
behaviours, managing difficult situations, presentation skills, communication skills, managing
change and getting the best from people. An intensive, highly practical workshop which has received
superb feedback over many years.
Anyone in a management or leadership position, or aspiring managers/leaders would benefit from
the programme.
Time Management (1 Day) - KSM/TM/101
For anyone that needs to increase their personal effectiveness through better time management.
Great Leadership Skills (1 Day) - KSM/GLS/102
Cultivate great Leadership Skills with an inclusive approach to Leadership.
Leading Meetings (1 Day) - KSM/LM/103
Making meetings productive and rewarding for everyone, and eliminating time wasters. Leading,
particpating, structuring, follow up, achieving outcomes.
Presentation Skills (1 Day) - KSM/PS/105
Creating memorable and inspiring
presentations that get you and your messages remembered.
Report Writing (1 Day) - KSM/RW/108
This workshop is for people who are new
to report writing or who need to improve their report writing skills. Creating powerful reports,
concise and precise, getting people to read, write and take action on everything you write.
The Power of Influence (1 Day) - KSM/POI/109
For everyone in the areas of
management, sales, marketing, business development and customer care who wants make a lasting
impact.A fascinating and fun course, lots of practical and fun exercises.
Sales & Marketing
Negotiation Skills (1 Day) -KSM/NS/117
Effective negotiation skills, how to
get the best deal every time, how to take and keep control. A course which will empower you, lots
of practical chnaces to perfect your skills.
Presentation Skills (1 Day) - KSM/PS/105
Creating memorable and inspiring
presentations that get you and your messages remembered.
The Power of Influence (1 Day) - KSM/POI/109
For everyone in the areas of
management, sales, marketing, business development and customer care who wants make a lasting
impact.A fascinating and fun course, lots of practical and fun exercises.
Conflict Handling (1 Day) - KSM/CH/112
Learning to manage conflict in a way which empowers people, creates confidence, improves
relationships, saves money and increases productivity.
Questioning Skills (1 Day) - KSM/QS/107
How to question effectively,
structure, style, how to get theninformation you need for sales, negotaition and presentations.
Practical Sales Skills (2 Days) - KSM/PSS/115
For those relatively new to sales and those who have a lot of experience. sales planning,
structure, setting the agenda, gaining control, questionning skills, objection handling, closing. A
course which will enable you to achieve much higher sales performance and ROI.
Customer Selling, Negotiation & Presentation Skills
(4 Days) - KSM/CSNP/116
Cultivating your selling skills, style, personality profiling,
predicting behaviours, managing behaviours, managing difficult situations, presentation skills,
negotiation skills, achieving results. An intensive, highly practical workshop which has received
superb feedback over many years.
Anyone in a customer facing, operational or selling position would benefit from this course. If
you want your team to exceed sales targets, negotiate great deals, present effectively and gain
instant results then tis course is for you!!
Customer Care
Questioning Skills (1 Day) - KSM/QS/107
How to question effectively,
structure, style, how to get theninformation you need for sales, negotaition and presentations.
Conflict Handling (1 Day) - KSM/CH/112
Learning to manage conflict in a way
which empowers people, creates confidence, improves relationships, saves money and increases
productivity.
Effective Customer Care (1 Day) -KSM/ECC/114
For anyone that deals with
customers face-to-face or in a retail environment. The little things that make a BIG difference,
putting everything into practice, training other staff in Customer Care and delivering a high-value
ROI.
Personal Development
Assertiveness in Action (1 Day) - KSM/AIA/111
Anyone that needs to develop
their assertiveness skillsand improve communication with others.
Conflict Handling (1 Day) - KSM/CH/112
Learning to manage conflict in a way
which empowers people, creates confidence, improves relationships, saves money and increases
productivity.
Time Management (1 Day) - KSM/TM/113
For anyone that needs to increase their
personal effectiveness through time management.
Managing E-mails (QuickBite, 1.5 to 2 hours) - KSM/MEM/104
Managing inbound
and outbound emailsmore effectively, setting policy, improving personal and company
productivity
Professional E-mails (Half Day) - KSM/PEM/106
Ensuring all our emails are
professional and effective
Questioning Skills (1 Day) - KSM/QS/107
How to question effectively,
structure, style, how to get theninformation you need for sales, negotaition and presentations
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Google Qualified
Ken is now a Google Qualified Advertising Professional. Call today for expert training and
help.
What People Say
This is simply one of the best workshops I have ever attended, Ken is a superb trainer and
facilitator, I have learned a huge amount which I can now apply to my business.
Leadership Development Workshop, Cape Town, South Africa
A highly professional and experienced trainer Ken has immense experience and communicates it in
a structured and compelling way.
Selling Skills Workshop Delegate, Houston, USA
"I have used Ken for several years to deliver Expro workshops, he has always delivered superb,
high-quality training with first-class feedback from all delegates".
Carole Paley, Group Learning & Competency Manager
Expro North Sea
www.exprogroup.com
We feel so lucky to have gotten you as a Teacher during this training. we loved your class from
the start and never grew bored. You helped us get organized, motivated, and above all, interested
in learning, which is no small feat. The whole Expro Nigeria team thanks you.
Augustina Martin, Leadership and Management Skills Delegate, Port Harcourt, Nigeria
As an active member of ABN:Community and an experienced global trainer, Ken was the natural
choice for our 'Winning Friends, Influencing People' Training workshop earlier this year. He
delivered two high-energy classes and greatly impressed the wide variety of delegates present. The
glowing testimonials on our website are an indication of just how well he performed.
Andrew Smith, Director, ABN:Community, Join here
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